Shipping

WHEN WILL MY ORDER BE SHIPPED? 

IN MOST CASES, EXCEPT PRE-ORDERS, ORDERS ARE SHIPPED WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE STATED. 

  

WHEN WILL I RECEIVE TRACKING INFORMATION? 

YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR PACKAGE IS SHIPPED, THROUGH THE EMAIL YOU PLACED YOUR ORDER WITH. CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CANNOT FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE THAT IT CAN SOMETIMES TAKE UP TO 3 DAYS FOR YOUR TRACKING LINK TO BE UPDATED. 

  

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ONCE IT IS SHIPPED? 

DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF SHIPMENT, UNLESS OTHERWISE NOTED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2-4 WEEKS OF SHIPMENT. PLEASE NOTE THAT THESE ORDERS MUST GO THROUGH YOUR COUNTRY'S CUSTOMS OFFICE BEFORE BEING RELEASED FOR FINAL DELIVERY, WHICH MAY OCCASIONALLY CAUSE ADDITIONAL DELAYS. 

  

ONCE AN ORDER LEAVES OUR WAREHOUSE, SHIPPING DELAYS MAY OCCUR DUE TO FACTORS BEYOND OUR CONTROL. UNFORTUNATELY, WE CANNOT CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT LEAVES OUR WAREHOUSE. CONTACTING THE SHIPPING CARRIER IS THE BEST WAY TO GET MORE INFORMATION ON THE LOCATION OF YOUR PACKAGE AND ESTIMATED DELIVERY DATE. 

  

PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING CHECKOUT. 

  

IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITIONS AND PRE-ORDERS. 

  

PLEASE NOTE THAT IN THE EVENT OF SPLIT SHIPPING OF AN ORDER, WE CAN ONLY REFUND YOU FOR WHAT HAS BEEN RETURNED TO US. 

  

MY ITEM HAS BEEN SHIPPED BUT HAS STILL NOT ARRIVED. IS MY PACKAGE LOST? 

YOU HAVE UP TO 15 DAYS FROM THE SHIPPING DATE TO REPORT YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR THE MISSING ITEM(S), OR A RESHIPMENT IF STOCK PERMITS. 

  

FOR ORDERS SHIPPED TO FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 2 WEEKS OF SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE ISSUE FOR YOU. 

  

FOR ORDERS SHIPPED OUTSIDE FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 4 WEEKS OF SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE ISSUE FOR YOU. 

  

IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE "PRE-SHIPPING" OR "LABEL CREATION" STAGE WITHIN 2 WEEKS OF SHIPPING. IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE "PRE-SHIPPING" OR "LABEL CREATION" STAGE WITHIN 2 WEEKS, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE SO WE CAN INVESTIGATE THE ISSUE. 

  

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING CHECKOUT. 

  

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED IT YET. WHERE IS IT? 

SOME CARRIERS WILL REPORT A PACKAGE AS DELIVERED BEFORE IT ACTUALLY HAS BEEN DELIVERED. WHILE THIS IS UNUSUAL, THIS CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUALLY DELIVERED. YOU CAN TRY CONTACTING THE CARRIER TO GET A BETTER IDEA OF THE DELAY. IF YOU HAVE STILL NOT RECEIVED YOUR PACKAGE AFTER 5 DAYS, CHECKED WITH YOUR NEIGHBORS AND STILL HAVE NOT RECEIVED IT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL DO OUR BEST TO HELP YOU! 

  

MY ORDER IS BEING SHIPPED TO A COUNTRY OUTSIDE FRANCE. WILL I HAVE TO PAY CUSTOMS/IMPORT FEES TO RECEIVE MY ORDER? 

DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS FEES ARE THE SOLE RESPONSIBILITY OF THE BUYER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES ONCE YOUR PACKAGE HAS LEFT OUR PREMISES. 

  

CUSTOMS FEES ARE CALCULATED BASED ON THE CONTENTS OF EACH PACKAGE. IF AN ORDER ARRIVES IN MULTIPLE PACKAGES, CUSTOMS FEES WILL NOT INCREASE BUT WILL BE COLLECTED UPON IMPORT OF EACH PACKAGE. 

  

IF CUSTOMS FEES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE RECEIVE YOUR PACKAGE, WE WILL BE ABLE TO REFUND YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES, PLEASE CONTACT YOUR LOCAL POST OFFICE OR CUSTOMS OFFICE FOR MORE INFORMATION.